FAQ
How Do I Dissemble / Reassemble My Mobility Scooter?
Depending on the model of mobility scooter, your scooter may dissemble so that it will fit in a car boot. The manual will explain exactly how to do this, and there are several different methods used by manufacturers. You should expect to remove the basket, seat, and lower the tiller. The battery pack on boot scooters is usually removable. The larger, and road legal scooters are often take longer to dissemble.
My Mobility Scooter Doesn't Work Straight Away.
Your mobility scooter has a slight delay between turning the scooter on, and moving when you pull the lever. This is a safety feature to ensure that the scooter doesn't move if you accidentally pull the lever, whilst getting on for example.
My Mobility Scooter Constantly Beeps.
If your mobility scooter beeps when you turn it on, check that the scooter is in gear, not in freewheel mode. There is usually a lever at the back of the scooter that puts it in freewheel mode. If you can't see the lever, the manual will advise. After putting it in gear, you will need to turn the scooter off and on again.
My Mobility Scooter Has No Lights On When I Turn It On.
Your manual may have a troubleshooting guide which may answer your question. Depending on the model of scooter, some or all of the following may apply:
Check the battery is charged.
Check the battery is connected.
Check the battery pack is seated properly, and clean the contacts if dirty.
Check all components have been replaced properly if the scooter has been recently dissembled.
Check the fuse.
If these steps don't help, charge the battery overnight and try the scooter again. If that doesn't work, please, contact us.
My Mobility Scooter Hasn't Been Used For A Long Time And Now Doesn't Work.
If your scooter has not been used for a long time, and the batteries have not been charged during this time, the batteries may need replacing.
My Mobility Scooter Has Been Left Switched On For A Short While, And Now Won't Work.
Your scooter may have a sleep or power-saving mode to preserve the battery life. Turn the scooter off and on again.
How Do I Maximise The Life Of The Battery ?
Some scooter manufacturers recommend charging the batteries each time the scooter is used, and some recommend charging the scooter batteries only when the battery charge level is low. Your scooter manual will advise on how to get the most out of your batteries.
I Won't Be Using My Mobility Scooter For A While, What Should I Do?
Depending on the scooter model, and the scooter manual, you may be advised to disconnect the batteries so that they don't discharge, and to charge the batteries before you use your scooter again. Your scooter manual will advise the best course of action.
What Maintenance Procedures Should I Follow?
Your mobility scooter manual outlines the basic maintenance that your scooter requires. Like a car, your mobility scooter requires an annual service. The scooter service will check the mechanical operation of the scooter, and will ensure that everything is functioning as it should. Our service engineers are fully manufacturer qualified, and the service can be performed in your home so that you are not without your scooter. The service will take approximately two hours and can be arranged by contacting us.
My Mobility Scooter Seat Won't Come Off / Go On Properly.
Check that the seat is in the correct position for removal / replacing. Some seats only come off when the seat is facing the rear of the scooter. The manual explains how to dissemble / reassemble your scooter.
How Do I Dissemble / Reassemble My Powerchair?
Depending on the model, your powerchair may dissemble so that it will fit in a car boot, or for storage. The manual will explain exactly how to do this, and there are several different methods used by manufacturers. You should expect to remove the batteries, foot rests, cushion and fold the powerchair.
My Powerchair Doesn't Work Straight Away.
Your powerchair has a slight delay between turning it on, and moving when you use the joystick. This is a safety feature to ensure that the powerchair doesn't move if you accidentally move the joystick, whilst getting on for example.
My Powerchair Beeps When I Turn It On.
If your powerchair beeps when you turn it on, check that it is in gear, not in freewheel mode. There are usually 2 levers at the back of the power chair that puts it in freewheel mode. If you can't see the levers, the manual will advise. After putting it in gear, you will need to turn the powerchair off and on again.
My Powerchair Has No Lights On When I Turn It On.
Depending on the model of powerchair, some or all of the following may apply:
Check the battery is connected.
Check the battery pack is seated properly, and clean the contacts if dirty.
Check the battery is charged.
Check all components have been replaced properly if the scooter has been recently dissembled.
Check the fuse.
If the powerchair has not been used for a long time, and the batteries have not been charged, the batteries may need replacing.
If these steps don't help, charge the powerchair overnight and try again. If your powerchair still isn't working, please consult the manual and see if there is a troubleshooting guide, before contacting us.
The Lights On My Powerchair Are Flashing.
If the lights are flashing on your powerchair, it may be in lock down mode, which prevents unauthorised usage. Turn it off, then on again, and press the horn twice. This will then restore the powerchair to normal status.
My Powerchair Has Been Left Switched On For A Short While, And Now Won't Work.
Your powerchair may have a sleep or power-saving mode to preserve the battery life. Turn the scooter off and on again.
What Maintenance Procedures Should I Follow?
Your powerchair manual outlines the basic maintenance that your powerchair requires. Like a car, your powerchair requires an annual service. The powerchair service will check the mechanical operation of the powerchair, and will ensure that everything is functioning as it should. Our service engineers are fully manufacturer qualified, and the service can be performed in your home so that you are not without your powerchair. The service will take approximately two hours and can be arranged by contacting us.
· Q: Will the power wheelchair break down into sections so that we can transport it in the trunk of the car?
· A: Yes, some power wheelchairs do break down for transport, however, unless you are able to lift 60 to 70 lbs., we suggest purchasing an electric lift for you vehicle to transport the chair.
· Q: Do batteries and charger come with the wheelchair?
· A: Yes, batteries and charger are always included in our pricing, and shipping is FREE within the continental U.S.
· Q: How far will the power chair go when it is completely charged?
· A: On a full charge, most power chairs will range between 15 and 20 miles on level surfaces.
· Q: How often should I charge the batteries?
· A: The batteries should be charged at least once a week for 8 hours, even if you don't use the unit. If you use the unit every day, you should charge the batteries every night, over night.
· Q: Do I plug the charger into a regular power outlet?
· A: Yes, just plug the charger into a regular 110 socket. The charger can be converted to 220 volt, if needed.
· Q: Will it harm the batteries if they are over-charged?
· A: No, the chargers on these units are designed to shut down to 1 amp when the batteries are fully charged, so that the batteries cannot be damaged.
· Q: Can the speed be adjusted on the power chair?
· A: Yes, most power chairs have a variable speed control that can be set between 0 and 5 m.p.h. This controller can also be programmed to lower top speeds for safety concerns.
· Q: Do I have to assemble the power chair when it arrives?
· A: No, we ship our units completely assembled all in one large box that is delivered to your door.
· Q: Can I take my scooter or power chair on the airlines when I travel?
· A: Yes, scooters and power wheelchairs have gell cell sealed batteries that are approved for airlines, boats and trains.
What are the differences between wet and gel batteries for use in my electric wheelchair?
Wet batteries will require you to add distilled water about once every two months. Wet batteries can be damaged permanently if the water level falls below the level of the battery plates. Adding water is quite difficult for the wheelchair user because wet batteries are heavy and difficult to reach, so it usually requires the help of a second person. Gel batteries don't require water, so they eliminate corrosion. The main disadvantage of gel batteries is that they usually cost more and have about 10 to 20% less capacity than wet batteries do.
